Katalon is not responsible for:
- problems arising out of use of the KSE or RE that is improper or inconsistent with the documentation or your license agreement for the KSE or RE;
- requests to create test scripts or custom keywords;
- problems arising out of changes from third-party services and products;
- failure by you to fulfill any of the following: (a) give Katalon reasonable access to and use of the KSE and RE and your environment as may be necessary to diagnose and repair any errors; (b) permit Katalon to use and access the log files generated by KSE or RE; (c) use reasonable efforts to resolving issues with the KSE or RE using the online resources described above before contacting Katalon with a support request; (assure proper hardware configuration and installation for KSE or RE and support and maintain the hardware, software, and systems on which KSE or RE is installed; and (e) adequately back-up data and systems related to KSE and RE;
- issues in versions of the KSE and RE other than the then-current version or the version immediately prior; or
- errors or defects that are not reproducible by Katalon or that do not materially affect the operation of the KSE or RE.